FAQs

Contents

Try & Buy

How do I place an order?

Web purchases using a credit card are easy and secure…Carefully select the product(s) you want, add them to your cart, and process your credit card through our secure platform.
At this time, purchases that are financed must be completed over the phone.
If you prefer to place your order over the phone, a Comfort Consultant, will assist you. You can either call us or ask us to call you at a time that is convenient for you to finalize your purchase.

Where is the closest dealer to me?

Simply follow the link to our store locator page.
If we do not have a dealer near you, we invite you to Live Chat or speak with one of our knowledgeable Comfort Consultants. You’ll find a helpful voice when you call 720.709.1150 during our normal business hours.
If you have to leave a message, know that we will call you back as quickly as we can.

Where are you based?

Furniture For Life is based in beautiful Boulder, Colorado. Both our website and our store operate out of the same building. Our street address is 2125 32nd Street, Boulder, Colorado, USA.

Warranty, Service, Technical, Protection & Care

Who do I contact for questions about how to use my chair?

Contact the number that is printed in your Operation Manual or visit the help pages on the website for your massage chair or recliner brand. Of course, you can also contact any Comfort Consultant for answers to basic“how to” questions you have.

Do I need a special electrical outlet for a massage chair?

You don’t. A standard grounded outlet is all that is needed.

Should I use a surge protector with my massage chair?

We offer a surge protector that offers excellent protection. The purchase price of this item also includes a very comforting add-on: a $25,000 insurance policy that covers any device plugged into it that is damaged by a power surge.

Should I place a mat or rug under my massage chair?

For hard floors, we recommend that all massage chairs are placed on a mat or rug to protect the floor. A soft surface also dampens the normal sounds that emanate from the base of a massage chair, and this will make your chair seem quieter.

What do I do if I have a problem with my massage chair?

If you believe you have a problem with your massage chair, please refer to the troubleshooting pages in the back of the Operation Manual. If issues persist, unplug the chair from the power source and contact the service number for your particular massage  chair brand. Service contact information is available on each brand’s website.

What’s the difference between a “Labor” warranty and an “In-Home Service” warranty?

A warranty with in-home coverage is the gold standard. All of the full body massage chairs and zero gravity recliners we choose to offer come with labor warranty coverage that INCLUDES IN-HOME service. That is one of the reasons we choose to offer the brands we do.

If a warranty is just for labor (without the in-home bit) you may be required to ship your product off to a service center to get fixed. If that sounds miserable, it is because it is.

Why are all warranties “Limited Warranties?”

Limited warranties are designed to cover design, manufacturing or functional issues with a chair.  They do not cover spills, dropped product, abuse, and this is why they are “limited” rather than comprehensive warranties. 

The brands we offer take great care in the quality of the products they design and build. They back them with excellent warranties (with in-home service too). The Furniture For Life team is here to provide honey and accurate information. This includes information about warranties. Contact a Comfort Consultant if you’re still unclear about how a warranty works on the products we carry. 

What is an extended warranty and how does it work?

An extended warranty is an extension of the manufacturer warranty, on the same terms as the original warrant. An extended warranty must be purchased at the same time you purchase the product. 

Always keep a copy of your proof of purchase. You will need to provide a copy of the receipt to the customer service representative at the time that you submit a warranty claim. Warranty details vary. 

A Comfort Consultant can help you understand this more fully, so please call or chat with us if you have any questions.

After my warranty (or extended warranty) period is over, can I extend warranty coverage at that time?

Yes. We do offer a program that allows you to extend a warranty that is about to expire, but the new coverage must be in place at least 90 days prior to the expiration of an existing warranty. Extended warranty charges vary by product. A Comfort Consultant can provide you with a price for extending your existing warranty.

Who is responsible for the warranty, and how do I get service while under warranty?

We encourage all owners to register your product warranty with the manufacturer. Every brand we sell offers excellent warranty service. In the unlikely event that an issue arises, you can send us a request to have the manufacturer contact you or directly visit the manufacturer site for contact information.

How much power does a massage chair consume when in use and not in use?

Power usage varies by model. Most massage chairs consume around 5W while idle and up to 300W while in use. For a typical energy cost of $0.12/kWh, an idle chair costs $0.014 to operate per day ($5.00 per year). A chair running at full power for one hour in a  day costs $0.035 ($13.00 per year). So if you use your massage chair every day of the year for one full hour – pretty significant use – it will cost just $18 a year. If you turn off your massage chair at the main power switch (the one in the back of the chair) power consumption goes to zero.

How do I clean my chair?

The way you clean your massage chair or recliner depends how it’s upholstered. Refer to your operational manual for full details. All upholstery types can be cleaned with a damp cloth. If you use soap, it cannot contain any alcohol or bleach. Before cleaning with any liquids, turn off and unplug your chair. Take care to avoid getting liquids on any of the electronic components or electrical cords. 

Can I get a protective cover for my massage chair?

For most massage chair models, we do offer custom-fit protective covers that are sold separately. Contact a Comfort Consultant or explore our site for this useful accessory that will help you protect your investment from pets and dropped or spilled foods and drink.

Where are your massage chairs manufactured?

Some of the massage chair models we offer are manufactured in China and some models are manufactured in Japan. Apart from where they are manufactured, all OHCO and Panasonic massage chair models are designed in Japan. All Positive Posture massage chairs are designed in the USA.

Delivery

What is white glove delivery or full service delivery? What does curbside freight mean?

Full service delivery or White Glove delivery is conducted by a crew of two. They will  set up your product in the room of your choice. Assembly, if required, will be completed and all packing materials removed.

About two weeks after you place your order, you will receive a call to schedule your delivery. If our delivery team can’t reach you they will leave a message and their phone number. It’s important to call the delivery service back as soon as possible to confirm a day and time for delivery. Your delivery will be scheduled in a 4-hour window between 8a and 5p on normal workdays..

Full Service Delivery might not be available to you if you live and in a remote. Delivery teams will not know how to use your chair.  For tips on use or technical help, you can contact us or call the manufacturer’s service number.Curbside freight delivery means that the trucking company will bring your order as close to your address as possible, lower the product off of the truck with a lift gate, and place the product at the curb.

Will my massage chair fit through my door?

All products offered by us will fit through a 30-1/2” door, and many narrower doors can be passed with certain models. Keep in mind that curved and narrow staircases can present issues at the time of delivery. Please refer to each product’s specification page for more details on product width.

What is the delivery process for the US?

Once your order is confirmed and ready to ship, it is typically on a truck and on the move within TWO business days. You will receive an email with tracking information once your order is on the move.

Some freight companies have good tracking features on their website, and (frankly) some don’t. If TWO WEEKS GO BY since you placed your order, and you haven’t received a call to schedule a delivery window, please contact a Comfort Consultant. We will dig into the details of your order to understand the reason for delay and work to get your item to you as quickly as possible. 

Certain deliveries – remote areas, AK, HI Canada – take more time to arrive at a local depot. For these deliveries, THREE WEEKS may go by before you receive a scheduling call. 

How long does it take for delivery?

Deliveries of in stock items within the contiguous 48 states can take up to three weeks from the time of a confirmed order. Shipments to Alaska, Hawaii and Canada can take up to four weeks from confirmed order date. Remote destinations will take longer.  Other factors such as severe weather can increase the delivery timeline.

Where do you ship in the US?

We ship to all areas in the United States. For remote or hard-to-reach areas, delivery may be limited to curbside service, surcharges may apply, and ship times may be longer than usual.

Do you ship to Alaska and Hawaii?

We offer curbside delivery to Alaska and Hawaii. For remote or hard-to-reach areas, delivery times will be longer than usual. Surcharges will apply.

Do you ship to Canada?

We currently offer curbside delivery to Canadian addresses. You will need to pay all customs taxes, duties, and brokerage fees. For remote or hard-to-reach areas, delivery times will be longer than usual. Surcharges will apply.

Do you ship to Mexico?

We do not organize shipping directly into Mexico, but we do have many Mexican customers. We are happy to ship products to a border city destination in the United States. You would then be responsible for the border crossing and final delivery inside Mexico.

I do not live in North America. Can you ship to my country?

Shipping regulations are different for every country and we do not provide export services. We can ship to a United States freight forwarder or provide an address for will call.

The brands we offer in our store are global brands and may be available in your home country (or a country nearby).  One of our Comfort Consultants can find out for you if a particular product is available from a nearby international dealer.

Will you pick up my old massage chair or recliner when you deliver my new one?

We do offer disposal services in some delivery areas. Once your old chair is picked up, we are unable to return it to you for any reason. Pickup and disposal surcharges apply.