Privacy Policy

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90-Day & Night Comfort Guarantee Return Policy

We are proud of the products we carry, and we are proud to stand behind them. It usually takes time for your body to acclimate to a new massage chair or recliner. For this reason, we now offer you the opportunity to “get to know” your Furniture For Life  product through the industry’s most generous and customer friendly home trial period. (Currently available on a few select products.)

Please carefully review our massage chair return policy and zero gravity recliner return policy. You will find all our return policy details below.

What we offer to you:

  • A 90-Day & Night Comfort Guarantee that starts from the date of delivery to your home or pickup from us. 
  • Subject to “what we ask” below, if you’re not completely happy with your product, we will refund what you paid for the product.

What we ask of you:

  • Keep and use the product for AT LEAST 30 days in your home. It takes time to acclimate to new sitting or sleeping surfaces. Some people report discomfort at first only to report absolute delight later.
  • Contact us after 30 days and before 90 days of having the product in your home to arrange a return.
  • Understand and agree that delivery and set up fees are not refundable. 
  • Understand and agree that anything you return will be like-new, with no damage or wear of any kind, and complete with original box, packaging, accessories, and manuals. Factory attached law labels and stickers must all be intact. Anything other than this will result in either a refusal to honour the return or a restocking and reconditioning fee.
  • Understand and agree that delivery and set up fees are not refundable.
  • Retain the original packing materials so that there is a safe way to repack and reship your item. If you do not retain packaging, there will be a packing material fee for the boxes required and a shipping fee associated with getting the packaging shipped to your home.
  • Provide the original sales receipt for all returns and exchanges.
  • Understand and agree that promotional items offered at the time of your original purchase must also be returned in its original condition with all original packaging. These items may also be kept by you by paying the regular retail cost for the item. If you fail to include promotional items with a return, we will automatically deduct the full retail value of the item from what we credit you.
  • Additional delivery charges may apply on exchanges.
  • Understand and agree that any item purchased as an exchange from a return becomes a final sale. 
  • Purchases of floor models, open box items, discontinued products, and as-is goods are final sales. Purchases of open box, discontinued, final sale, final clearance, or as-is products do not qualify for our 90-Day & Night Comfort Guarantee.
  • Anything used in a commercial setting at any time during the return period nullifies this policy. Items used commercially – even briefly – cannot be returned or exchanged.

Special Orders

  • Special Orders require 100% prepayment and are final sales at time of order.
  • Special Order items include any item that is not regularly stocked by the store, any purchased in a non-stocked special colour, size, or finish, and any item annotated on your official store receipt as a “Special Order.” 
  • If your Special Order does not fit in your room (down the hallway, up the stairs, etc.) it cannot be returned. Do not special order if you feel this may be a problem.  Please take accurate measurements before ordering.
  • Dye lots on fabrics vary.  Dye lot variation is unavoidable, and Special Orders with dye lot colour variation may not be returned.

Delivery Lead Times

We know you’re eager to receive your purchase, and we’re committed to processing and shipping your order expeditiously. All lead times shared below reflect days past the day of your confirmed order. 

Here are lead times by delivery and order type:

  • White Glove (Full Service) – Approximately Two (2) weeks to Four (4) weeks
  • Special Orders – Approximately Two (2) to Twelve (12) Weeks depending on the nature of your special order. Your Comfort Consultant will provide the estimated lead time for your order.

We have provided you with our best estimates, and we ask that you understand that lead times sometimes vary due to circumstances beyond our control. 

All estimates are for deliveries to non-remote areas of the United Kingdom. For deliveries to Scotland, Cornwall, Channel Islands, Northern Ireland, and ROI, your Comfort Consultant will provide you with delivery time estimate after consulting with our logistics team. 

Here are some things that can lead to delivery delays:

  • Inclement weather, which is especially important to note for orders placed in the winter.
  • Mishandled or lost freight by a shipper. As soon as we become aware of a shipment that is damaged, misdirected, or lost by a shipper, we commit to working as fast as we can to correct the problem.
  • Extended holidays that fall while your shipment is in transit.
  • Other errors or delays caused by a shipper or final mile (full service) local delivery agent.

We will do our best to let you know about shipping issues that may have an impact on your delivery timeline. 

Delivery Policy

  • All damage associated with a delivery must be reported at time of delivery. 
  • Delivery charges are not refundable for returns and exchanges. For returns we accept, we will offer a credit merchandise returned minus the cost of original delivery. A new order for an exchanged item will include your newly selected merchandise and a new delivery charge.
  • If you cancel/reschedule an order less than 24 hours prior to a scheduled delivery time, you will forfeit your delivery charge and may be required to pay additional delivery fees.

The programs and policies presented here are offered by furnitureforlife.co.uk and the Furniture For Life flagship store in Boulder, Colorado. Policies at your local store or gallery, and those offered by other websites may differ.